Logo Green Energy Option as Your Retail Electric Provider - Customer Service

Our team of proactive customer advocates would love the opportunity to exceed your expectations today.

Contact logo Green Energy Customer Service

Email: customer.care@yeptexas.com
Telephone: Local 713-335-5777 Toll Free 1-866-logo-5logo (1-866-937-5937)
Fax: Local 713-358-8508 Toll Free Fax: 1-866-577-0423

Customer Service Hours: Monday-Friday 8:30AM - 5:30PM CST
Phone Enrollment Hours: Open 24 Hours a Day


Bill Payment
Pay your Bill Online here
Pay your Bill by Phone - Call 1-866-937-5937

Payment Address
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P.O. Box 3079
Houston, TX 77253-3079


Account Services:

Change your plan or account information - Call 1-866-937-5937

General Mailing Address: (Not for Payments, see Above)

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Attention: Customer Care
5773 Woodway Drive, Ste. 311
Houston, TX 77057


VCard

We care about its community and its future. Our Team Members volunteer their time and money to the Aid to Victims of Domestic Abuse organization in Houston, the Boys and Girls Clubs of America organization in Dallas, and the National Multiple Sclerosis Society, in addition to yearly donations by us to each of these very important organizations. cheap cheap We are a private, non-affiliated Retail Electric Provider ("REP") in the State of Texas and was founded by highly experienced energy executives with many years of combined experience in the , natural gas, and related industries. Our team implements advanced techniques in customer relations, service, sales, and marketing. We are team members have worked in deregulated markets all over North America and in many international markets, and have worked in Texas deregulated markets since the inception of deregulation in Texas in January, 2002. Experience is our most valuable asset. It differentiates us from our competition and allows us to provide superior products, pricing, and services, and unparalleled customer satisfaction. And we are excited about this opportunity to do so for you. We are committed to having the best customer service in the business. We utilize a Customer Service Plan that draws on best practices for all service industries and we use the most advanced electronic tools available – you can even Chat Online with us 24/7. Our friendly and knowledgeable customer service team is well trained, come from diverse, multi-cultural backgrounds, and are able to speak multiple languages including Spanish fluently. Our service function is goal oriented and performance is measured against specific goals at every customer interface point. Upgrades to our system are made on an on-going basis and so that we may continuously improve our performance for you. Customer feedback is openly and actively solicited, and we rely on you to tell us what is working (or not working) for you so that we may refine and perfect our track record with you. electricity We care about its community and its future. Our Team Members volunteer their time and money to the Aid to Victims of Domestic Abuse organization in Houston, the Boys and Girls Clubs of America organization in Dallas, and the National Multiple Sclerosis Society, in addition to yearly donations by us to each of these very important organizations. electricity Our Approach is Customer-Centric! We want to provide you with a complete, energy solution that meet your specific needs. During our first inquiry, we evaluate our customers specific needs and then build our services around those needs. We believe this strategy is what sets us apart from other REPs in the commercial and residential energy markets. By combining the procurement of supply with various value-add services through our partnership networks, We are able to provide energy solutions to residential and commercial entities. We advocate a flat and customer-centric structure for your pricing model and believe this allows us to truly build genuine and long-term relationships with our customers. electricity electricity We care about its community and its future. Our Team Members volunteer their time and money to the Aid to Victims of Domestic Abuse organization in Houston, the Boys and Girls Clubs of America organization in Dallas, and the National Multiple Sclerosis Society, in addition to yearly donations by us to each of these very important organizations. electricity electricity electricity electricity Our Approach is Customer-Centric! We want to provide you with a complete, energy solution that meet your specific needs. During our first inquiry, we evaluate our customers specific needs and then build our services around those needs. We believe this strategy is what sets us apart from other REPs in the commercial and residential energy markets. By combining the procurement of supply with various value-add services through our partnership networks, We are able to provide energy solutions to residential and commercial entities. We advocate a flat and customer-centric structure for your pricing model and believe this allows us to truly build genuine and long-term relationships with our customers electricity electricity electricity electricity electricity electricity electricity